Why First Impression Matters for Your Business
First impressions don’t only matter in face-to-face encounters and in physical stores, but it also matters when speaking and interacting with customers in an online set-up.
The first encounter with a customer in a physical store gives them a glimpse of what kind of business you are running and the types of services you offer. More importantly, it also allows the customer to get a feel and formulate an impression on the business. For example, a customer is welcomed by the store warmly and professionally. This customer will have a feel of the store’s setting and ambience. When a customer asks about a specific item, how the staff address this inquiry can affect the customer’s interest of buying the item.
This is similar with online interaction.
Some customers may also have an inquiry about a certain product or service before availing it. They might be asking questions about its availability, price, or a specific detail. A customer representative may answer this right away and provide the necessary information.
This interaction alone can set the tone of the brand’s relationship to the customer, especially with an online set-up. When the customer is happy with the interaction, they are most likely to avail your services.
Not only that, but also the rate of how fast the store can reply to this customer’s inquiry can impact sales too. There are customers that will ask a question when a certain product have caught their eye. A store must keep this momentum of interest by responding fast before the customer lose their interest with the store.
All of this can be done through a customer service representative or a team that is solely dedicated for answering calls, e-mails, and inquiries from different platforms. Forfos can supply you with a customer service representative or team that serves as a frontliner and can help you build good customer relations.
Visit our main page to avail of our services: https://forfos.com/