HIRING | Customer Service Representatives

The Job Overview

Our Customer Service Representatives are responsible for submitting proposals for our sales team.

A Customer Service Representative will be responsible for responding to inquiries either via email/chat and/or phone. If you enjoy helping people, this is the ideal position for you.


Below are some of the responsibilities a Customer Service Representative is expected to assume:  

  • Answer phone, email and/or chat inquiries from customers.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools to the customers
  • Meet personal/customer service team targets and quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Job Qualifications and Skill Sets

Below are the qualifications and skills that are expected of a Customer Service Representative:

  • Minimum high school diploma, some college preferred
  • Exhibit excellent communication skills in English
  • Must be able to work independently using Microsoft Office Suite and/or Google Suite
  • Willingness to learn and be trained
  • Can take constructive criticism to improve performance
  • Have initiative to suggest ways in order to improve processes
  • Must be resourceful and can research whenever an unfamiliar topic arises
  • Ability to multitask 



    • 13th Month Pay 
    • Christmas Bonus upon regularization
    • Government Mandated Contributions (SSS, Pag Ibig, Philhealth)
    • Health Insurance upon regularization
    • Life Insurance upon regularization
    • Yearly Salary Increase / Performance Appraisal