Our passion is creating continuously great customer service experiences. While many can implement the technical aspects of Shopify, our background in operations and customer service management sets us apart. We oversaw operations for over 100+ stores, from product concept through more than 50,000 items delivered to the customers. Our greatest achievement so far is scaling a business from a less than $1000/month revenue to over 6 digits per month in less than 12 months.
These experiences and many more allow us to guide companies experiencing growth far better than most. We see the larger picture and we know how to look out for pitfalls along the way.
We specialize in working with small companies that have reached the stage where a structured approach to scaling is required. We can help you streamline your support and operational departments, and we are happy to take on projects that require a short or long term commitment.
Regardless of project timeframe we always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term. Here's the overview of what we can help you with:
- Handling your customer interaction system
- Photo editing
- Website improvement/ eg. solving bug reports
- Writing product descriptions
- Product research and sourcing
- Order processing
- Creating a strategic Help Center/FAQ
- Polishing or creating returns, replacement and refunds policy
- Automating and streamlining ticket processing.
- Establishing a coherent on-boarding process to make scaling easier.
- Hiring top notch freelancers following your specific criteria.
Typically, we approach projects in the following way:
- Get a general understanding of the business.
- Analyze current infrastructure.
- Generate a proposal, so you understand exactly how I will reach your stated goals.
Here are the systems that we've used in the past:
✔️ Shopify ✔️ Trello ✔️ Aliexpress ✔️ Asana ✔️ Dropified ✔️ Helpscout ✔️ Oberlo ✔️ Aircall ✔️ CJ Dropshipping ✔️ Slack ✔️ Interest Print ✔️ Hubstaff ✔️ Pillow Profits ✔️ Dropified ✔️ Shipping Easy ✔️ Gorgias ✔️ Storeship UK ✔️ NP Fulfillment
Get in touch, let's discuss how I can help your business reach its maximum potential!