Why Item Returns and Replacements Shouldn’t Get in The Way
Due to customer demand, item returns and replacements are issued by replacing the item that the customer already bought for a new one. Though item returns and replacements can easily be confused with refunds, they differ in what the customer receives after their request. Refund requests result in returning the money to the customer, while item returns and replacements result in exchanging the previously purchased product with another item.
There are many reasons that causes item returns and replacement. It may due to the wrong size or having a broken item delivered. With that, the customer can request for having the item to be returned or be replaced with a new one.
Did you know that approximately 30% of the products ordered in e-commerce stores results in item returns? Though this may be viewed negatively and a hassle to some, it shouldn’t be viewed as something being troublesome since this gives e-commerce stores an opportunity to better serve customers by addressing their concerns and requests. Furthermore, an easy and fast process allows the customers to put their trust in the store even more, and the smooth interaction between you and the customer can motivate them to make more purchases.
In the field of e-commerce, mistakes in logistics and in shipping can’t be avoided, but they can be minimized. Transactions and processes shouldn’t also get in the way of having hassle-free operations for your e-commerce store.
Let Forfos lead the way for better order fulfillment and customer service satisfaction.
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